FIND US
Visit our shop
​ADDRESS
23, Light Street,
10200, Georgetown, Penang.
FAQ
1
​How do I
place an order?
Step 1 - Choose and design your gift items
Step 2 - Add to cart and proceed to checkout
Step 3 - Checkout Step 1: Enter your shipping address
Step 4 - Checkout Step 2: Select your payment method
Step 5 - Checkout Step 3: Review and confirm your order
Step 6 - Make payment.
Step 7 - Once payment is verified, we will proceed to printing and delivery.
2
Payment
& Shipping
-
No. of working days including production + shipping, depending on location and subject to peak season
-
Working days exclude Saturday, Sunday and Public Holiday
-
Free on orders of RM 60 or more (for West Malaysia only)
Address Confirmation
Goods will be delivered to a physical address which must be selected during the online ordering process.
​
Courier Delivery
We provide shipping on all orders in Malaysia. Deliveries will be performed by a professional courier company engaged by Printcious.
Delivery Status​
Tracking number will be sent to your email when the package ships. You can track your delivery status via the URL provided in email.
3
Secure Ordering
& Payment Options
1. Online Banking
​
2. CDM (Cash Deposit Machine) / ATM
Bank: Maybank
Pay to: PRINTCIOUS GIFTS
Account No.: 5623-9351-1594
After the payment is made, please email us your payment details to payment@printcious.com.
​
Email must contain the following information :-
-
Order ID (eg: #1234567)
-
Bank in Amount (eg: RM40.00)
-
Bank in Method (eg: MBB cash deposit, MBB Online Funds Transfer, CIMB, Credit Card etc)
-
Print Screen or Scanned Copy of Bank in Slip
After the payment is cleared, we will deliver the items to your shipping address.
Thank you for ordering with us. If you have any enquiry, please feel free to email us at order@printcious.com.
4
Returns
& Refunds
Missing out some stuffs from your order? Product & artwork issue? Broken mugs and tiles? Don't worry, we have you covered!
​
-
We offer replacements and refunds for defective items IF the defects occurred during delivery.
-
The return process is simple. Just take a photo on the defective goods, parcel and consignment note then email us at feedback@printcious.com.
-
We will bear the shipping charges for replacements.
-
The return policy will only be effective for a period of one (1) week from the time you receive it from the shipping agent.
Please email us at feedback@printcious.com for all return and exchange assistance.
Printcious reserved the rights to change or alter the policy for any reason at any time without notice.
Thank you for your patience and trusting our service!